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Return Policy

RETURN POLICY


RETURNS & EXCHANGES FOR ONLINE PURCHASES

After the order payment is successful, according to the time of filling the order as the waiting order, not the order of the subscripts!
After the buyer places the order, confirm the order within 3 days and complete the remittance, so that the product can be entered early, and the order cannot be modified after the order is confirmed!

※If you have not yet become a member, fill in the complete information and join the membership.
※If you have become a member of this website, you can log in to the membership at checkout.
After the order payment is successful, according to the time of filling the order as the waiting order, the goods will be sent to you after the goods are delivered.

SHIPPING RATES & DELIVERY MODES

Delivery Options

  • 7-11  pick-up only

Reminder: 
All parcels ship from Taiwan
To West Malaysia (shipping day + 1~3 working weeks) 
To East Malaysia (shipping day + 2~4 up working weeks) 
To Singapore (shipping day + 1~3 working weeks) 

The number of days excluding weekends and public holidays
Delivery may be delayed due to customs clearance
Customers have to pay the tax fee (If an order amount above the standard amount)

Payment Options

  • Online Banking / FPX via MOLPay

We offer different delivery options for each delivery destination.
Delivery and processing fees are calculated based on flat-rate delivery charges according to your preferred mode of delivery. 

INTERNATIONAL SHIPPING (Pay by credit card )
  • Malaysia Delivery fee: NT$800
※During high season and sale, delivery might take a little longer.

Bank fees
Please note that your bank might add additional fees for cross border payments. 
nu9 does not compensate these charges. 
You can check with your bank for more information.


Delivery Failure
Please note that we only deliver to one delivery address per order. Rerouting delivery charges due to an incorrect or non-existent delivery address will be borne by you. 

ORDER STATUS 
You may view your order status in ‘My Orders’ under ‘My Account’ upon signing in.
Your order status is reflected next to your order number.
We regret to inform you that you will not be able to cancel or make amendments to your order if you opt for guest checkout.
We recommend that you register for an account before placing your order to be able to do so.
Pending - Your order has been successfully placed
Processing - Your order is currently being processed
Picked - Your item(s) is currently being picked
Shipped - Your order has been sent to the designated courier company. You will receive a notification email with tracking number sent to you
On hold - Your order is currently pending for more information before we are able to proceed with your order
Pending Cancellation - Your request for cancellation has been received
Cancelled - Your order has been cancelled


RETURNS-WE WANT YOU TO BE HAPPY
We strive at all times to provide our customers with the very best products — however, there may be exceptions, and so we promise to do our utmost to accommodate our customers' needs. The following policy only applies to online purchases made through nu9 Website. All store purchases may only be returned to the original store or online store of purchase. Please contact your original store of purchase for their Return Policy information.

FINAL SALE ITEMS
Due to personal hygiene concerns, ALL sales of nu9 bras, panties, accessories, and promotional items are considered final. FINAL SALE ITEMS cannot be returned for exchange, credit, or refunds.

For all other items to be eligible for an exchange or refund as described below, the NuBra must remain unworn and unused inside its original sealed packaging along with all accessories, parts, and instructions that were shipped with the order — and MUST be accompanied by a copy of the invoice.

Please note that returns are only available for online purchases made through nu9 Website. Returns are accepted within 30 days of the invoice date. A Return Authorization Number is required for any return or exchange. You must email nu9 Customer Service at cw.trade@msa.hinet.net  to request your Return Authorization Number. Your email must include a copy of your invoice, images of the inside of the nu9 cups (if opened), and a brief description stating your reason for the return or exchange. ALL returns and exchanges are subject to a 15% restocking fee, and shipping and handling is non-refundable. At this time, prepaid return labels are not available.


RETURN LIMITATIONS
ALL nu9 bras, panties, accessories, and promotional items may not be returned for a refund, credit, or exchange unless you have received damaged, defective or the wrong item(s). RETURNS MUST REMAIN UNWORN AND UNUSED INSIDE ITS ORIGINAL SEALED PACKAGING ALONG WITH ALL ACCESSORIES, PARTS, AND INSTRUCTIONS THAT WERE SHIPPED WITH THE ORDER.


PROCESSING RETURNS
Returns are accepted within 30 days of the invoice date. Please note ALL nu9 bras, panties, accessories, and promotional items may not be returned for a refund, credit, or exchange unless you have received damaged, defective or the wrong item(s). Returns must be unworn inside its original sealed packaging along with all accessories, parts, and instructions that were shipped with the order. If we receive your item(s) and it does not meet our return policy terms, we will not issue a refund or replacement. Such returns will NOT be sent back to you.


RETURN PROCEDURES

1. OBTAIN A RETURN AUTHORIZATION NUMBER / RETURN MAILING ADDRESS 
Send an email to cw.trade@hinet.net in order to obtain a Return Authorization Number. Please include a copy of your invoice, the nu9 bra, and a brief description stating your reason for the return.

2. PACK YOUR RETURN(S) SECURELY
After obtaining your Return Authorization Number, securely pack your return item(s) and a copy of your invoice in a box of your choice (you may use the original package).

3. DISPLAY THE RETURN AUTHORIZATION NUMBER ON THE PACKAGE
Write the Return Authorization Number on the outside of your package.

4. PAY FOR RETURN SHIPPING
You will be responsible for the cost of return shipping. We recommend using an economical and standard carrier service that provides tracking information. Return shipping is non-refundable unless you received the wrong item(s).

5. SEND THE ITEM BACK TO US
The return mailing address will be provided in the email with your Return Authorization Number.

6. WE INSPECT THE RETURN
Once inspection is complete, a nu9 Customer Service Representative will email you stating that the returned item was received.
NOTE: ALL returns and exchanges are subject to a 15% restocking fee; shipping and handling is non-refundable.




REFUNDS
Please allow 2-3 weeks from the return shipment date for your account to be credited. An email will confirm the refund amount.


Refund
Since the checkout on the official website adopts online transfer: payment via MOLPay FPX, so the refund method will be refunded to your account by MOLPay FPX.
For those who wish to refund, please send an online message (official website, Facebook) or email to the customer service mailbox to inform us of the refund application process.







Contact
Hours / 10:30am-7:30pm (MON-FRI)
*非例假日及公共假期
Mail / cw.trade@msa.hinet.net